Void Traders is published by Shocktopus Limited. You can delete your pilot and its data at any time, with or without the app.
In the game (quickest)
- Open Void Traders and go to the Pilot tab.
- Scroll down and tap Delete account. If you signed in with Apple or Google, you’ll be asked to confirm with them first.
- Confirm. Your pilot is deleted straight away.
Without the app
Email support@shocktopus.co.uk with the subject “Delete my Void Traders account” and include:
- your pilot’s callsign;
- its faction, and roughly what level it reached and when you started playing.
Callsigns are public, so we use these details to check the pilot is yours before deleting it. If you signed in with Google, emailing from that Google account helps. We may ask a follow-up question if we can’t tell. We delete the pilot within 30 days of confirming it’s yours, and reply when it’s done.
What is deleted
- Your pilot: callsign, skills, ships, cargo, credits, gems and all other game progress.
- Your season and leaderboard entries, and any reports you made or that were made about you.
- Your session on every device.
- Your Apple or Google sign-in for the game, if you used one.
Deleting is permanent. Gems and progress can’t be restored afterwards, and unused gems aren’t refunded.
What is kept, and for how long
- Backups: copies of the game world are kept for up to 30 days, then deleted.
- Purchase transaction IDs from Apple or Google, so the same purchase can’t be credited twice. They aren’t linked to your pilot once it’s deleted.
- Crash reports and usage statistics, which aren’t linked to your pilot, expire after 2 months.
- Your faction’s anonymous weekly XP totals.
See the privacy policy for everything we collect and why.